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Return Policy

If you're not 100% satisfied with your purchase, you can return any unused (and unwashed) items for a refund within 30 Days of purchase.

Mailing Address:

Finest Flatware
PO Box 3853
Chapel Hill, North Carolina 27515-3853
 
  • Items must be in in their original packaging.
  • Buyer pays return shipping.
  • Only our original shipping cost (which is included in the price of the product) will be deducted from the refund. Please email us if you would like to know what that price would be before you return the product. This policy helps us to keep our prices the lowest on the internet.
  • Your order # must be included so your credit card can be credited upon it's return.
  • Credits are processed within a week of receiving the item back.

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But you can also contact us:

Via Phone
(919)-428-5897
Mon-Sat: 9:00 am - 7:00 pm EST
Sun: 10:00 am - 6:00 pm EST

Via Email
support@finestflatware.com

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Ordering & Shipping

• Free Shipping when you spend $49 or more.
• If your order is less than $49, Standard Shipping is $4.99.

How long does shipping normally take?

• Expected delivery date of 4-5 business days on orders placed before 1pm EST (excluding weekends and holidays). This means if you place a order after 1pm EST on a Friday, you won't be expected to receive it until the following Thursday. However, if your order is placed on Tuesday before 1pm EST, you can expect to get it by that Saturday.

What shipping carrier do you use?

• USPS Mail (UPS for overweight packages). Signature confirmation will be required for packages over $300.

Are there any shipping restrictions?

• Yes, we don't ship to storage facilities, shipping centers, and hotels. Orders with unverified shipping addresses may be canceled. Oversized & heavy products including Dinnerware, Cookware, and Cutlery are only available for shipping in the Contiguous United States (ships directly in 3-5 days).

Do you ship internationally?

• No, we only ship within the Continental United States.

Returns

• If you're not 100% satisfied with your purchase, you can return any unused (and unwashed) items for a refund of purchase within 30 days. CLICK HERE to read our return policy for further details.

Mailing Address:
Finest Flatware
PO Box 3853
Chapel Hill, North Carolina 27515-3853

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